Practice Charter Standards
Rights and Responsibilities
A patient has the right to:
- Be treated courteously and with respect for your privacy, dignity and religious and cultural beliefs
- Receive care and treatment on the basis of need
- Be given clear information about any treatment or care proposed
- Give or withhold your consent to medical or other care and treatment
- See any reports made for insurance or employment purposes and information held about you on computer
- A healthcheck on joining the practice for the first time
A patient has the responsibility to:
- Treat the practice staff courteously and with respect
- Keep appointments made or notify the practice as soon as possible if you are unable to attend
- Whenever possible go to the surgery rather than ask for a home visit
- Not expect a prescription at every visit; many illnesses are short term and do not require medication
- Order your repeat prescription 48 hours before it is needed