The doctor will see you in the surgery by appointment; this system is intended to reduce the time you have to wait.
Appointments can be made with the receptionist either by calling at the surgery or by telephoning 028 9079 8308.
All registered patients are eligible to book appointments, including infrequent attendees (those who have not done so in the last three years).
You can also register at reception for our online services (booking appointments/repeat prescriptions). Please speak to one of the receptionists.
The doctors hold morning and afternoon surgeries. The actual surgery times vary, so do ask the reception staff when you telephone.
Please bear in mind that, whilst the doctors try to keep to time, some patients' problems will inevitably take more time than others.
On Arrival at the Practice
On arrival at the practice, please book yourself in using the automated arrivals screen in the waiting room. A poster on the right-hand side of the screen shows which room the doctor, nurse or Healthcare Assistant Amy will be in. In due course you will be called forward. Should you have any queries, please ask the receptionist on duty at the desk.
Please be Punctual
If you are unable to keep an appointment, please let us know as soon as possible to allow it to be offered to someone else.
Patients with urgent problems should ring the practice before 10.00 am and leave a detailed message with the receptionist (if possible) who will pass the details to the doctor. You will then be given an appointment that day or the next day with the GP or healthcare professional.